COVID-19 Cashflow | Kogan Credit Card

Supporting our customers by providing flexibility and cash flow management solutions during this uncertain time

At present, COVID-19 is creating a difficult situation for many Australians. We have a number of options available to help you manage your cash flow and create some breathing room during this uncertain and evolving time:

1. Reduce your Kogan Money Credit Card repayments to the minimum amount

Did you know that you can reduce your monthly outgoings for a period of time if you need to, by only paying the Minimum Payment Due, as well as any Overdue Amount and any Overlimit Amount, by the Minimum Payment Due Date? You will accrue interest on the remainder of the Closing Balance, however you won’t be charged any late fees. This may be a tactic to help you to manage your cash flow during the month.

2. Set up an automatic payment so you don't miss your Kogan Money Credit Card due date

There are a number of methods to avoid late fees on your account. You could set a recurring reminder in your phone or diary, or log into the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online.

You could set up Direct Debit Payment to automatically pay either your Closing Balance, or the Minimum Payment Due, plus any Overdue Amount and any Overlimit Amount, every month on the Minimum Payment Due Date from the bank account of your choice. Log in to the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online

3. Defer your Kogan Money Credit Card repayments for 3 months

If your circumstances have changed due to COVID-19, we can help you by allowing you to defer your repayments for three months on your Credit Card, We may give you the option to extend for a further three months at the end of your initial deferral period.

During the deferral period, you may make payments at any time without impacting your deferral program, but no payments are required, no late fees will be charged and your account will not be overdue, although you will continue to accrue interest on your outstanding balance. We will not report any missed payments to the credit bureau during the period of your payment deferral. You will be able to continue to spend on your card, provided you are up to date in your repayments at the point of applying for a deferral and you have available credit limit.

To apply, complete this simple online application form. In most circumstances, you will automatically qualify.

Frequently Asked Questions

If COVID-19 has impacted or exacerbated your situation, you are entitled to apply for the three month payment deferral for your Credit Card, account(s).


If you need more or different support, you can read about our Financial Hardship assistance here.

Provided you are up to date in your repayments at the point of applying for a deferral and you have an available credit limit, you will be able to continue to spend on your card during the payment deferral period.


However, please note that there will be a period of up to 48 hours during which your credit card will be suspended from usage while your payment deferral is put in place.. This may mean you have recurring payments from your credit card rejected during this time.

We will not report any missed payments to the credit bureau during the period of your payment deferral.

Your Instalment Plan, or Fixed Payment Option (FPO), will effectively be paused for the duration of your approved payment deferral, meaning you will not be required to make any repayments.
Some more information you should know:

  • Any instalments that were due in the statement you receive prior to the commencement date of your deferral period, and which remain unpaid, will be added to your outstanding balance and interest will be charged at the applicable APR in accordance with your product Terms and Conditions.
  • During the payment deferral period you will be charged interest at the applicable FPO rate on the outstanding principal component of your FPO balance.
  • This interest will appear on your first monthly statement after the deferral period ends, as a separate instalment plan with the same remaining term as your original FPO.
  • At the end of the payment deferral period, your monthly FPO payments will resume with the same number of remaining monthly instalments to be paid at the same amount.
  • Please refer to your first statement after the payment deferral period for the new instalment amounts.

For more information about your Fixed Payment Option, please refer to the Terms and Conditions

If you have a question we haven’t answered here, please contact us online

Support services:

Organisations available to help you through difficult times.

Lifeline

Lifeline provides Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Call Lifeline at any time on 13 11 14.

R U OK?

RUOK is a not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life’s ups and downs.

National Debt Helpline

Financial counselling is a free, confidential service to assist people in financial difficulty. The National Debt Helpline website also has easy to follow, step-by-step guides for tackling debt problems.

Other situations creating financial difficulty

If you are experiencing financial difficulty as result of circumstances outside of COVID-19, Kogan Money Credit Cards has a longstanding Financial Hardship process, which supports customers in unique situations with personalised support. You can read more about Financial Hardship here.