What happens when someone who holds a Kogan Money Credit Card passes away?
The loss of a family member or friend is a difficult time in your life and we are here to help.
Once we are notified that a customer has passed away, we will send a letter outlining the additional information we need to receive, which will include information on who can act as the “eligible representative” and the supporting documents that we will need to receive from them. At the same time, we will also place a hold on the card(s) on the deceased customer’s account, which means that any Additional Cardholder(s) on the Account will no longer be able to spend on their cards.
After we receive the required documents, we will work with the eligible representative to finalise the Estate.