What happens after the required documentation is sent?
Once we have received an official notification of death, we will reverse any interest and fees that may have been charged from the date of death.
If a balance is owed, we will send the “eligible representative” a letter confirming the balance as at the date of death, along with the most recent statement which includes payment details. If no balance is owed, we will simply close the account and send a letter confirming this. If the account is in credit, we will send a bank cheque to the executor of the estate along with a letter explaining why they are receiving the cheque.