How do I view my Rewards Points balance?
You can view your Rewards Points balance on your statement, in Kogan Money Credit Cards Online and in the Kogan Money Credit Cards Mobile App located under ‘Rewards’.
Archives: FAQs
What happens after I request financial hardship support?
After we receive your request, we will be in touch to discuss your situation and solutions that may be available to assist you.
Financial Hardship Information (FHI) includes:
The type of financial hardship arrangement you have entered which will depend on whether the changes to the terms of your loan or obligations are permanent or temporary. Variation Financial Hardship Arrangement (V) – indicates that a permanent variation to the terms of the consumer credit contract have been made and will be reported once…
Financial hardship and Credit Reporting
In July 2022, amendments to the Privacy Act 1988 introduce Financial Hardship Information (FHI) as a new category of information, which will be displayed on consumer credit reports alongside Repayment History Information (RHI). The Financial Hardship Information will indicate if you have entered into a temporary or permanent hardship arrangement but will not include the…
How do I request financial hardship support?
If you are experiencing financial hardship due to factors such as unemployment, injury, illness or natural disaster, we have a longstanding Financial Hardship program available to support you. You can request assistance by: Completing an Online Hardship Application form. Please have information about your income, expenses and assets on hand before you start completing the…
How can Kogan Money Credit Cards support me with financial hardship?
If you are experiencing financial hardship on any of your accounts, please call us on 1800 133 397 Monday to Friday from 9am to 9pm AEST, excluding public holidays. We are here to help when you need it most. We can work with you to find a solution that best meets your needs. We may…
Will I still earn Reward points for transactions through using Mobile Wallets?
Yes, you will collect the same number of Reward points when you pay with your card through Apple Pay or Google Pay.
How do I set my Kogan Money Credit Card as my default card in Apple Pay?
You can set your Kogan Money Credit Card as your default payment type by: Going to ‘Settings’ and selecting ‘Wallet & Apple Pay’. Scrolling down to ‘Transaction Defaults’ and tap ‘Default Card’. Selecting your Kogan Money Credit Card.
Can I add my Kogan Money Credit Card to my digital wallet?
Yes, you can add your card to Apple Pay or Google Pay. For more information, please visit: Apple Pay FAQs Google FAQs
Are there forms that need to be completed to process the Estate?
When you send the documents needed to finalise the Estate, please include a cover letter with the account number and name of the deceased. There is no specific form that needs to be sent with these documents.
custom_html
Important Information
All applications are subject to credit criteria. Fees, charges and Terms and Conditions apply.
Kogan Money Credit Cards are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”). NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products.
All applications are subject to credit criteria. Fees, charges and Terms and Conditions apply.
Kogan Money Credit Cards are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”). NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products.