Who can notify you that a customer has passed away, and how?

You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased customer’s passing. If you need to contact us about the loss of a loved one you can do this over the phone or through mail.

By phone:

1300 415 445 or +61 2 8288 2061 if calling from overseas

By mail:

Attn: Estate Management

GPO Box 40

Sydney NSW 2001

You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased customer’s passing.