What if I am unhappy with the outcome of the complaint?
If despite our best efforts, you believe that we have not dealt with your complaint fairly, or you believe the outcome to be unfair you can seek an independent review. We ask that you provide us with the opportunity to resolve your complaint (outlined in step 1 and 2 of the Complaints Section) before seeking an external review:
Australian Financial Complaints Authority – www.afca.org.au
Office of the Australian Information Commissioner – www.oaic.gov.au