What happens to my complaint after it has been resolved?
We record the necessary details of your complaint and develop a report for senior leaders who drive initiatives to address customer feedback. Of course, your privacy is respected and the specific details of your complaint will remain confidential.
The report provides the following information:
- A description of your complaint
- The products and or services you raise as a concern
- How long it takes us to resolve your complaint
- Actions taken to resolve your complaint