Our internal fraud management systems identify unusual activity on your card and alert our security experts. When we detect possible fraudulent transactions, we will alert you by SMS or phone, 24/7, and confirm whether the transaction is genuine.
Our physical cards use chip technology to further protect your personal information. If you prefer to use a digital card through Apple Pay, you can also choose to use biometric authentication to authorise your transactions.
If you believe someone has fraudulently used your card, call us immediately on 1300 300 346 or +612 8288 2395 if you are overseas.
If you don’t recognise a transaction, let us know by logging into the Kogan Money Credit Cards Mobile App and clicking ‘Chat with us’ located under the ‘Help’ tab.
Alternatively, you may wish to contact the merchant directly to try and resolve the dispute yourself.