Lost or Stolen Cards
To report your card as lost or stolen, simply chat with us by logging into the Kogan Money Credit Cards Mobile App and clicking ‘Chat with us’ located under the ‘Help’ tab.
Alternatively, you can call us on 1300 415 445 or +612 8288 2061 from overseas, 24 hours a day, 7 days a week.
Yes, you can easily lock your card through the Kogan Money Credit Cards Mobile App or in Kogan Money Credit Cards Online and prevent new transactions without affecting your established recurring payments or direct debits.
To access via Kogan Money Credit Cards Online:
Select your card > ‘Manage Cards’ > ‘Card Status’ > ‘Lock you card’
To access via Kogan Money Credit Cards Mobile App:
Go to ‘Settings’ > ‘Card Settings’ > Select your card > ‘Lock Card’
Yes, if you report your card as lost or stolen, we will cancel and reissue your physical card. You will continue to be able to use your digital card through Apple Pay.
You’ll receive a new card with a new card number and new expiry date within 7 business days. When activating your new card, you will be asked to set up a new PIN, and you can continue to use Apple Pay without interruption.
You’ll receive your card within 7 business days of you reporting your card as lost or stolen.