FAQ Category: Security

What if I notice a suspicious transaction?

If you don’t recognise a transaction on your Kogan Money Credit Card, you need to tell us immediately. Please chat us via chat on your Kogan Money Credit Cards Mobile App or visit kogan.com/au/contact-us for the contact options available.

How does Kogan Money Credit Cards protect my financial data?

There are a number of ways we protect your Kogan Money Credit Card account, so you can rest assured that your financial data is in safe hands: When you access your accounts and perform transactions in Kogan Money Credit Cards Online, your information is protected by 128-bit SSL encryption. When you perform sensitive online transactions,…

How does Kogan Money Credit Cards protect my online account?

There are a number of ways we protect your Kogan Money Credit Card account so you can rest assured that your money is in safe hands: We’ll contact you if we detect any irregular transactions on your Account. When you make purchases online, Verified by Visa may provide you with an SMS Code to your…

How can I tell which emails are genuine?

As a rule, you should disregard any emails that: Request personal information, including your name, address, PIN or account details. Contain misspelled words either in the email itself or a linked website as this may signal a potential scam. Seem too good to be true and are not from a trusted source.

How can I protect myself online?

Here are some tips to protect yourself online: Make sure you have an up-to-date operating system, browser, firewall, email filter, anti-virus software and spyware filter. Avoid accessing Kogan Money Online in a public place or using a shared computer, if at all possible. Always type cards.koganmoney.com.au into your browser when accessing your online account. Keep…