FAQ Category: Deceased Estates

What happens after the required documentation is sent?

Once we have received an official notification of death, we will reverse any interest and fees that may have been charged from the date of death. If a balance is owed, we will send the “eligible representative” a letter confirming the balance as at the date of death, along with the most recent statement which…

What documents are needed to finalise the Estate?

Information on what is needed to finalise the Estate are included in the letter that we will send once we are initially notified of the deceased customer’s passing. The “eligible representative” will need to provide a copy of at least one of the documents listed below. These documents include: Death Certificate Solicitor’s or Coroner’s Letter…

Who can access the deceased customer’s account details?

Only the “eligible representative” will be able to access information on the Account, after we have received and verified the required documentation. The following people can act as the eligible representative: – Executor– Next of Kin– Solicitors acting on behalf of the Deceased Estate– Public Trustees acting on behalf of the Deceased Estate

What happens once you notify us?

What happens once you notify us? Once we have been advised of a customer’s passing, we’ll place a hold on the Account(s) held by the deceased customer, and no further purchases will be able to be made. If there are any Additional Cardholders on the account their card will also stop working. We will also…

Who can notify you that a customer has passed away, and how?

If you need to contact us about the loss of a loved one you can do this over the phone or through mail. We are here to support you. By Phone: Within Australia: 1300 415 445 Calling from Overseas: +61 2 8288 2061 By Mail:Attn: Estate ManagementGPO Box 40Sydney NSW 2001 You do not need…