Supporting our customers by providing flexibility and cash flow management solutions during this uncertain time
At present, COVID-19 is creating a difficult situation for many Australians. We have a number of options available to help you manage your cash flow and create some breathing room during this uncertain and evolving time:
1. Reduce your Kogan Money Credit Card repayments to the minimum amount
Did you know that you can reduce your monthly outgoings for a period of time if you need to, by only paying the Minimum Payment Due, as well as any Overdue Amount and any Overlimit Amount, by the Minimum Payment Due Date? You will accrue interest on the remainder of the Closing Balance, however you won’t be charged any late fees. This may be a tactic to help you to manage your cash flow during the month.
2. Set up an automatic payment so you don't miss your Kogan Money Credit Card due date
There are a number of methods to avoid late fees on your account. You could set a recurring reminder in your phone or diary, or log into the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online.
You could set up Direct Debit Payment to automatically pay either your Closing Balance, or the Minimum Payment Due, plus any Overdue Amount and any Overlimit Amount, every month on the Minimum Payment Due Date from the bank account of your choice. Log in to the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online
3. Financial assistance
If your financial circumstances have changed due to COVID-19, or due to other factors such as unemployment, injury, illness or natural disaster, you can request assistance by completing an Online Hardship Application form, or downloading a copy of the PDF Hardship Application form and emailing to us at cardshardship@cards.koganmoney.com.au or posting to PO Box 3453 Sydney NSW 2001.
The type of assistance that we provide will depend upon your individual circumstances, however some of the types of assistance we provide include:
- reducing or deferring payments for a period of time,
- reducing the interest rate,
- restructuring debt, and
- waiving certain fees.
After we receive your application for financial assistance, we will contact you with available solutions for your individual situation, within 21 days.
Frequently Asked Questions
My financial difficulties extend beyond COVID-19. What do I do?
If COVID-19 has impacted or exacerbated your situation, you are entitled to apply for the three month payment deferral for your Credit Card, account(s).
If you need more or different support, you can read about our Financial Hardship assistance here.
Will I be able to continue using my card if I apply for the payment deferral program?
Provided you are up to date in your repayments at the point of applying for a deferral and you have an available credit limit, you will be able to continue to spend on your card during the payment deferral period.
However, please note that there will be a period of up to 48 hours during which your credit card will be suspended from usage while your payment deferral is put in place.. This may mean you have recurring payments from your credit card rejected during this time.
Will my credit report be impacted by the payment deferral program?
We will not report any missed payments to the credit bureau during the period of your payment deferral.
How will my existing Instalment Plan (or "Fixed Payment Option") be affected by a payment deferral application?
Your Instalment Plan, or Fixed Payment Option (FPO), will effectively be paused for the duration of your approved payment deferral, meaning you will not be required to make any repayments.
Some more information you should know:
- Any instalments that were due in the statement you receive prior to the commencement date of your deferral period, and which remain unpaid, will be added to your outstanding balance and interest will be charged at the applicable APR in accordance with your product Terms and Conditions.
- During the payment deferral period you will be charged interest at the applicable FPO rate on the outstanding principal component of your FPO balance.
- This interest will appear on your first monthly statement after the deferral period ends, as a separate instalment plan with the same remaining term as your original FPO.
- At the end of the payment deferral period, your monthly FPO payments will resume with the same number of remaining monthly instalments to be paid at the same amount.
- Please refer to your first statement after the payment deferral period for the new instalment amounts.
For more information about your Fixed Payment Option, please refer to the Terms and Conditions
If you have a question we haven’t answered here, please contact us online
Support services:
Organisations available to help you through difficult times.
Lifeline
Lifeline provides Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Call Lifeline at any time on 13 11 14.
R U OK?
RUOK is a not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life’s ups and downs.
National Debt Helpline
Financial counselling is a free, confidential service to assist people in financial difficulty. The National Debt Helpline website also has easy to follow, step-by-step guides for tackling debt problems.
Other situations creating financial difficulty
If you are experiencing financial difficulty as result of circumstances outside of COVID-19, Kogan Money Credit Cards has a longstanding Financial Hardship process, which supports customers in unique situations with personalised support. You can read more about Financial Hardship here.
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Important Information
All applications are subject to credit criteria. Fees, charges and Terms and Conditions apply.
Kogan Money Credit Cards are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”). NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products.
All applications are subject to credit criteria. Fees, charges and Terms and Conditions apply.
Kogan Money Credit Cards are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”). NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products.