Contact Us | Kogan Credit Card

Contact Us

COVID-19 Update:

Due to COVID-19, our chat agents are experiencing a high volume of customers contacting us resulting in extended waiting times. If you need to contact us, click here to log in to Kogan Money Credit Cards Online and send us a secure message, or alternatively submit an online enquiry below. If you do need to chat with us, we are available 8am-7pm AEST Monday to Sunday.

Need help? Chat with us

We are happy to answer your questions via our mobile app. Download the Kogan Money Credit Card Mobile App now.

Have you checked out our FAQs?

The best way to get an instant answer to your question is to visit our FAQs page. There you will find answers to commonly asked questions.

Submit an online enquiry

If you cannot find an answer to your question, you can submit an online enquiry

Complaints

For information about our complaints handling process, please click here.

Report a lost or stolen card

+612 8288 2061 (from overseas)

To report a lost or stolen card or a potential fraud or security issue with your account or card, please contact us on the number/s above.

Financial hardship

Monday – Friday 9:00am-5:00pm

Accessibility support

For Customers who may have hearing and or speech impairments to make and receive phone calls or who may have difficulty speaking English:

National Relay Service www.relayservice.com.au

Telephone Typewriter (TTY) Users – call 133 677 and request 1300 415 445

Speak and Listen Users – call 1300 555 727 and request 1300 415 445

Internet Relay Users – connect to the NRS website https://internet-relay.nrscall.gov.au/ and request 1300 415 445

Language, Translation and Interpreting services – connect to Website www.tisnational.gov.au/ Call: 1800 131 450 and request 1300 415 445