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If you cannot find an answer to your question, you can submit an online enquiry.
For information about our complaints handling process, please click here.
+612 8288 2061 (from overseas)
Please contact us to report a lost or stolen card, a potential fraud or security issue with your account or card or to close your account.
For Customers who may have hearing and or speech impairments to make and receive phone calls or who may have difficulty speaking English:
National Relay Service www.relayservice.com.au
Telephone Typewriter (TTY) Users – call 133 677 and request 1300 415 445
Speak and Listen Users – call 1300 555 727 and request 1300 415 445
Internet Relay Users – connect to the NRS website https://internet-relay.nrscall.gov.au/ and request 1300 415 445
Interpreter Services for customers with limited English
Learn how our interpreters can help you with information on our products and services.
At Kogan, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 1300 415 445 and we can arrange for an interpreter to help you (subject to availability).